Clear terms from the first appointment
We keep our refund policy straightforward. If you need to cancel, we handle it fairly and will refund any unused session fees promptly.
Have questions about refunds?
Have a question about your refund?
We'll walk you through the policy and what it means for your specific situation. No jargon, just a straight answer.
Refund requests by the numbers
A clear picture of how our refund policy works in practice, based on clinic data from the past year.
98%
Clients retained
The vast majority of clients continue their plan beyond the first session.
3
Refund requests
Total requests processed last year across all services.
2
Approved
Refunds granted where the service did not meet our outlined commitment.
48h
Average response time
Time from request to a full reply from our team.
1 policy applies to all nutrition services equally
Whether you book weight management, sports nutrition, or digestive health support, the same terms govern every refund request. No exceptions per service—just one clear policy.